Our Returns Policy

Thank you for shopping with Seth.lk, operated by Neynuja Pharmacy. Please take a moment to review the terms outlined below to understand the conditions and procedures for returns, exchanges, and refunds.

1.1 Prescription Medication

After uploading your prescription, our pharmacist will contact you to confirm the details of your order, ensuring that the exact brand prescribed by your doctor is delivered. If the prescribed brand is unavailable, we will inform you of suitable substitutes for your approval before completing your order.
Due to the sensitive nature of medication and regulatory storage requirements, we are unable to accept returns on delivered prescription medication.

However, returns will be accepted under the following circumstances:

• The product is defective.
• Items are lost or damaged during transit.

Unopened items in their original packaging may be returned within 3 days of purchase, provided you have the receipt or proof of purchase. Returns or exchanges are not possible if more than 3 days have passed since your purchase.
Once the returned item is received, we will examine it and notify you via email or phone regarding your eligibility for a refund. If approved, the refund will be processed to your original payment method.

Please note:

• Only regular-priced items are eligible for refunds.
• Sale items are non-refundable.

For return inquiries, please contact us at +94 71 5 660 660.

1.2 Grocery Items

We accept returns of grocery items under the following conditions:

• Items must be unopened and in their original packaging.
• The return must be initiated within 3 days of purchase with a valid receipt or proof of purchase.

After receiving the returned item, we will notify you via email or phone regarding the status of your refund. If approved, the refund will be processed to your original payment method.

Please note:

• Only regular-priced items are eligible for refunds.
• Sale items are non-refundable.

For assistance with grocery item returns, contact us at +94 71 5 660 660.

We only offer exchanges for defective or damaged products. If you believe a product is defective, please contact us at +94 71 5 660 660 with details of the product and the issue. You may send the defective item to:
No. 82, Highlevel Road, Kottawa, Sri Lanka.
Upon receiving the product, we will evaluate it and notify you via email or phone about your eligibility for a replacement. If approved, a replacement will be sent to you.
For exchange-related inquiries, please contact us at +94 71 5 660 660.

The following items are non-refundable and non-exchangeable:

• Surgical items and devices.
• Baby care products.
• Injections.
• Beauty care products.

We reserve the right to decline returns or refunds for other products not listed above.

Shipping and Handling Charges

Refunds do not include delivery or handling fees as indicated on your invoice or packaging slip. Return shipping charges must be prepaid and insured by you, as we are not responsible for lost or damaged items during transit. Shipping fees are non-refundable.

Contact Information

For any questions or assistance, feel free to contact us:
Address: No. 82, Highlevel Road, Kottawa, Sri Lanka.
Email: order@seth.lk
Phone +94 71 5 660 660